Orders & Delivery
I didn’t receive an order confirmation. Why not?
It can take up to two hours after you have placed your order for you to receive the confirmation email. Please also check your spam inbox.
If the payment has been processed and you haven’t received a confirmation email after two hours, please get in touch with us via info@uiaraclothing.com
I’ve just placed an order, is it still possible to modify or cancel my order?
No. Once your order has been paid and processed, it is no longer possible to change the order. You may send us an email at info@uiaraclothing.com with your request, and we will do our best to help you out if we can.
I made a mistake with my shipping address. What can I do?
No worries. Everybody makes mistakes! When you accidentally filled in the wrong address, please contact us as soon as possible at info@uiaraclothing.com. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.
What is the current status of my order?
Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email from us and the postal service with the tracking information as well. You can use this information to track the shipment of your order until it is delivered.
I am expecting a parcel but it has not been delivered. What happened?
We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry! Always check the tracking link you’ve received via email. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.
Is the delivery address correct and is the estimated delivery time unchanged? Then please check your email to see if you received a note from your shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.
In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with us via chat (see our website or IG) or mail (info@uiaraclothing.com). We will look into the whereabouts of your parcel to ensure a quick delivery.
What is the delivery time of my order?
We offer the following shipping schedule. Please note that we are a small family business and may get busy due to our success 😉 :
Deliveries within The Netherlands:
All orders placed before 9 pm on working days, will be delivered within the next 1 to 3 working days.
We offer standard shipping to your preferred address.
Deliveries within Belgium, France, Germany, Luxembourg:
From 5 to 9 working days.
Deliveries within Europe:
From 7 to 10 working days.
Deliveries to all other countries:
From 9 to 12 working days.
Where do you deliver?
We deliver worldwide. However, we do not ship to APO, post office boxes or FPO addresses.
What are the shipping costs?
At Uiaraclothing.com we offer the following shipping costs:
The Netherlands: € 4,95 (Free over €50)
Europe Zone 2 € 10,00 (Free over €99)
Outside Europe € 10,00 (Free over €250)
Do I have to pay customs or import duties?
If you place an order outside the EU, customs charges may apply. Uiara Clothing is not responsible for the custom charges. For orders placed in countries inside the EU, there are no customs charges.
How will my order be shipped?
We will ship your order in a polybag or in a box, depending on the size and number of items that are in your order. At Uiara Clothing we care about sustainability, we trust our customers to feel the same and will recycle the shipping materials.